Shipping Policy

Welcome to Pixie Paws Pets. We are dedicated to delivering your premium bird and small pet supplies safely and efficiently. Please review our shipping guidelines, timeframes, and terms of service below.

🕒 Order processing and Same-Day Dispatch

We are committed to packing and dispatching your orders with minimal delay.

  • Same-Day Dispatch: Orders placed before 10:00 AM (AEST, Monday–Friday) are guaranteed to be dispatched the same day.
  • Later Orders: We continuously process orders throughout the day; orders placed after 10:00 AM are prioritized to ship the same day wherever possible, excluding weekends and public holidays.
  • Peak Periods: During busy holiday seasons or major promotional events, processing times may take slightly longer. We appreciate your patience while we pack your items with care.
🚚 Shipping Rates 

Shipping costs are calculated automatically at checkout based on the total weight of your order:

  • 0kg – 2kg: $12.99
  • 2kg – 4.9kg: $13.99
  • 5kg and above: $15.99

Please Note: All recurring monthly Subscription Parrot Ripper Boxes include free standard shipping.

 ⏳ Shipping Timeframes
  • Please allow 3–15 business days from the date of fulfilment for your order to arrive.
  • The vast majority of domestic orders arrive within 7 business days.
  • If your package has not been delivered after 15 business days, please contact our support team so we can initiate an inquiry.
📦 Tracking Your Order

All orders include tracking. Once your order has been fulfilled, you'll receive an Order Update and Shipping email with your tracking number.

You can track your parcel anytime using the link below:
🔗 Track your order via Australia Post

If you have any concerns about your delivery, feel free to get in touch with us.

🏪 Click & Collect (D'Aguilar QLD)

Our local collection service is available from our warehouse in D'Aguilar, QLD, and is usually ready within 24 hours.

  1. Await Notification: Once your order is safely prepared, you will receive an Order Ready for Pickup email.
  2. By Appointment Only: Because our warehouse operates strictly by appointment to ensure order readiness, please reply directly to your notification email or contact us to arrange a specific pickup day and time.
  3. No Public Walk-Ins: Pixie Paws Pets is closed to the public for walk-ins. All collections must be scheduled in advance.
❌ Order Cancellations & Alterations
  • Prior to Shipping: You may request to cancel or add items to an order only if it has not yet been packed or fulfilled. For change-of-mind cancellations, we issue store credit or exchange only; we do not offer cash refunds. If adding items pushes your package into a higher shipping weight tier, the balance must be settled before dispatch.
  • Post-Shipping: Orders cannot be cancelled, stopped, or altered once they leave our facility. If you change your mind after delivery, you may return the unopened items at your own expense for store credit only, provided they arrive back in perfect, resalable condition. Original and return shipping fees are non-refundable.
🚫 Western Australia & Tasmania – Prohibited Items

To protect local ecosystems, certain products (such as seeds, grains, or organic materials) cannot be shipped to Western Australia or Tasmania due to strict state quarantine laws.

  • How to Identify Restricted Items: These items are explicitly flagged directly on their respective product pages under the 📦 Shipping not available to TAS/WA accordion tab.
  • What Happens If I Order a Prohibited Item? If your order contains a restricted item, we will email you to offer the choice to swap it for a different product. If we do not receive a response within 3 business days, we will automatically refund the restricted item to your original payment method and ship the remainder of your order.
  • Import Responsibility: Buyers assume full responsibility for any quarantine fees or border fines. Pixie Paws Pets is not liable for items seized or destroyed by biosecurity authorities.

👉 For full details, please see our WA & TAS Restrictions page.

⚠️ Customs, Quarantine, and Import Responsibility

Buyers are responsible for any customs duties, quarantine fees, or fines that may apply.
Pixie Paws Pets takes no responsibility for:

  • Charges incurred due to restricted imports
  • Items seized by quarantine
  • Fines issued by customs or import authorities